A binding agreement is formed only when we issue a written quote, you confirm acceptance in writing, and we receive your deposit payment. All surfaces are custom-fabricated to your specifications. All sales are final once fabrication has commenced.
All prices are in USD unless otherwise stated. Starting prices shown on the website are indicative only. Final pricing is confirmed in your written quote and may vary based on dimensions, add-ons, and freight. Prices are subject to applicable taxes.
A deposit (typically 50%) is required to commence fabrication. The remaining balance is due prior to shipment. Failure to pay within 14 days of invoice may result in cancellation and forfeiture of the deposit.
Sample purchases are non-refundable but are credited in full against a subsequent countertop order. Credit must be applied within 12 months of sample purchase.
You are solely responsible for providing accurate measurements and specifications. We fabricate exactly to the dimensions provided. We are not liable for surfaces that do not fit due to inaccurate measurements supplied by the customer.
Risk of loss transfers to you upon handover to the freight carrier. Delivery is curbside. Inspect your crate upon delivery and note any visible damage on the carrier's delivery receipt before signing.
To the maximum extent permitted by applicable law, Lastra Surfaces' total liability shall not exceed the amount paid by you for the relevant order. We are not liable for indirect, incidental, or consequential damages.
Nothing in these Terms limits any rights you may have under applicable consumer protection legislation in your province or state.