How It Works: Ordering a Custom Countertop | Lastra Surfaces
Order Sample
Review your selection.
Cart
Shipping
Payment
Confirm
Order total$0
· Sample cost credited in full against your countertop order
Order total$0
Payment Method
💳
Card
Visa, Mastercard, Amex
🅿️
PayPal
Pay with PayPal
Card details collected securely via Stripe. Lastra Surfaces never handles or stores your card information. PCI DSS compliant · SSL encrypted.

By placing this order you agree to our Terms & Conditions and Privacy Policy.

Order confirmed.
Order #LS-0000

Your samples are on their way. We'll send a dispatch confirmation to within one business day.

· Sample cost credited to your countertop order
· Ships within 3–5 business days
· Credit valid for 12 months
Home Product How It Works Order Sample For Designers About Journal
The Process

Simple process.
Exceptional result.

From your measurements to your door in four straightforward steps. Works the same for residential and commercial orders.

01
Submit Measurements

Fill out our quote form with your dimensions, thickness, and any add-ons. Upload drawings if you have them. Takes about 10 minutes.

10 minutes
02
Receive Detailed Quote

We return a line-item quote covering material, fabrication, add-ons, and freight. Transparent pricing — no surprises.

Within 3–4 business days
03
Fabrication Begins

Once you approve and pay a deposit, your surface enters production. Cut, formed, welded if applicable, and finished by hand.

6 weeks
04
Freight Delivered

Custom crated and shipped via freight carrier with full tracking. Curbside delivery to your address anywhere in the US or Canada.

1–2 weeks transit
Your Timeline

From enquiry to installation.

Day 1
Quote
Request
Day 3–4
Quote
Returned
Week 1
Deposit +
Fab Start
Week 6
Fabrication
Complete
Week 7–8
Freight
Delivery
Install Day
Your Surface
In Place
Delivery

Freight, done right.

Stainless steel surfaces are heavy. We don't ship via parcel couriers. Every surface is custom-crated in a wooden freight crate, padded and wrapped with protective packaging at all contact points.

We cover the contiguous United States and all Canadian provinces. Delivery is curbside — you or your installer brings the crate inside and removes the crating material.

You'll receive a tracking number once your surface ships. Transit times typically 1–2 weeks depending on location.

Custom Crating

Each surface gets its own bespoke wooden crate, sized exactly for your piece. Foam-padded at every contact point.

Full Tracking

Carrier tracking number provided at dispatch. Monitor progress from our facility to your door.

US + Canada Coverage

All contiguous US states and Canadian provinces. Remote areas may carry a surcharge — confirmed in your quote.

Start Now

Ready to start?

Have more questions? Visit our FAQ page.